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Frequently Asked Questions
General
Products
Ordering
Measuring & Installation
Care & Cleaning
Child Safety
Motorization/Automation
Eclipse Shutters
Federal Energy Tax Credit
General
Who is Alta Window Fashions?
What sets Alta Window Fashions apart from everyone else?
Are Alta window treatments energy-efficient?
How do I choose the Alta window treatment that’s right for me?
What are the differences between custom and ready-made window blinds?
What is the return policy on Alta products?
Do Alta window treatments come with a warranty?
How do I get repairs for my Alta blind?
Products
What types of window treatments does Alta offer?
Are Alta's window treatments customizable?
Can Alta window treatments be motorized or automated?
Do you have products that are fire resistant?
What Alta products offer UV protection?
What are the most energy-efficient window treatments?
How do I know what Alta product I have?
What are Honeycomb Shades?
What are Roller Shades?
What are Dual Shades?
What are Sheer Shadings?
What are Wood & Faux Wood Blinds? What are the differences between the two?
What are Natural Woven Shades?
What are Vertical Blinds?
What are Custom Shutters?
What are Aluminum Blinds?
What is the difference between a cornice and a valance?
Ordering
How can I schedule a consultation for my windows?
What is the lead time for ordering custom window treatments from Alta?
Can orders be placed online?
Can I get a price estimate for Alta window treatments before making a purchase?
Does Alta offer swatches?
Measuring & Installation
How do I correctly measure for window treatments?
Is installation included? Can it be added?
Care & Cleaning
How do I clean my Honeycomb Shades?
How do I clean my Roller and Panel Track Shades?
How do I clean my Dual Shades?
How do I clean my Sheer Shadings?
How do I clean my Vertical Shadings?
How do I clean my Wood and Faux Wood Blinds?
How do I clean my Natural Woven Shades?
How do I clean my Vertical Blinds?
How do I clean my Eclipse Shutters?
How do I clean my Aluminum Blinds?
Child Safety
Why is child safety important for window treatments?
Are Alta window treatments child-safe?
What are some cordless options available for child-safe window treatments?
Are there specific child safety guidelines or regulations to follow?
Motorization/Automation
BLISS™ Automation
What is the range of products that can be motorized with BLISS Automation?
Can I operate BLISS automation with an App?
How many BLISS automated window covering motors can be controlled by a hand held remote?
How do I connect the BLISS Bridge or Smart Hub?
How does the BLISS Bridge and Smart Home communicate?
Why does my motorized shade sometimes not work using the BLISS App?
What are the signal ranges of the BLISS Bridge and Smart Hub?
What is channel zero for on my remote control?
Can I hide channels that aren't being used on my remote control?
Can I lock the remote control to save the programming functions from being accidentally changed?
Can I use my cell phone charger to charge the motor?
Can I daisy-chain / piggyback power sources?
Why do I have to purchase a charger if I have Solar Panels?
Why won't my smartphone or tablet connect to the App?
Somfy® Automation
What is the range of products that can be motorized with Somfy Automation?
How can I download the TaHoma North America App?
How are Somfy motorized window coverings powered?
What Smart Home systems can I use to control my motorized shades and blinds?
What is Zigbee?
What is RTS?
Can I combine different types of controls to operate my motorized shades and blinds?
What is a channel on a Somfy remote or wall switch?
What is the battery life of the Somfy WireFree motor system?
What is TaHoma Switch?
How do I install my Somfy automated skylight?
How can I download the TaHoma Pro app?
Are there Somfy programming instructions available?
What is the signal range for the Somfy TaHoma Switch and Smart Plug?
Are there Somfy programming videos available?
Eclipse Shutters
Why are Eclipse Shutters so popular?
What are the parts of a shutter called?
What colors do Eclipse Shutters come in?
How do I move shutter louvers?
Will the Shutters yellow?
What is the difference between one louver size and another?
Are Eclipse Shutters room-darkening?
How are Eclipse Shutters installed?
How do I contact a dealer to buy Eclipse Shutters?
Are there installation and troubleshooting videos available?
What type of warranty does Eclipse Shutters offer?
How are Eclipse Shutters cleaned?
Do Eclipse Shutters increase the value of a home?
Can I move shutters from house to house?
Federal Energy Tax Credit
What is the Federal Tax Credit for Energy Efficient Home Improvement Credit?
How does the Federal Tax Credit Work?
Which Alta Window Fashions products currently qualify for the Federal Tax Credit?
What is a Manufacturer’s Certification Statement?
How much do you receive for the Federal Tax Credit?
What is the maximum Federal Tax Credit amount I can get each qualifying tax year?
What is the time frame during which the Federal Tax Credit can be earned on qualifying Alta Window Fashions products?
What do I need to submit for the Federal Tax Credit?